Menu
Please read these Terms of Use, Terms of Service, and Terms And Conditions (“Terms”, “Terms of Use”) carefully before using the www.wjrdesignandmanufacturing.com website and WJR Design & Manufacturing LLC. Services (the “Service”) owned and operated by WJR Design and Manufacturing LLC. (“us”, “we”, or “our”).
Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Services. By accessing or using the Services you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Services.
By purchasing WJR Design & Manufacturing LLC. Services you agree to these Terms and Conditions.
Please Read All Of These Terms And Conditions For Pre-Production Services
Pattern(s) and Sample(s) are made to what is dictated and listed in the estimates and invoices for you the client. Every pre-production service that includes patterns and samples being made has one round of pattern(s) making plus one round of sample making including one round of sample refitting. More rounds of pattern and sample remakes will have a surcharge added to the final invoice. More rounds of sample refitting for the same sample will have a service charge added to the final invoice, WJR Design & Manufacturing’s estimate and invoices do not include multiple rounds of these remakes and refitting services.
Client’s must approve all pattern(s) and Sample(s) before moving on to other services such as Size Specs, Grading/Sizing, Techpacks, etc. If the client goes back and asks for revisions of the pattern(s) and sample(s) after they have approved of said patterns and samples they agree to pay the total price of the samples and patterns again with a minimum 25% inconvenience fee added to each sample and pattern being made. If the client doesn’t approve the patterns and samples and keeps asking for remakes of the samples and patterns they are agreeing to surcharges for each pattern and sample remake of at least a 50% charge of each pattern’s and sample’s original price (Price can change due to the complexity of each sample and pattern).
If you the client make changes to the first sample that directly effect us making a new pattern for your product, you will fill out a document with all of the changes you require and agree to have a surcharge added for the remake of the paper patterns.
All Samples listed in the estimates and invoice (unless otherwise indicated clearly in the estimates and invoices) are not final product samples (*Final Sample definition – The exact sample in which the end consumers will ultimately buy). WJR Design & Manufacturing LLC. sources fabric as close to the final sample as possible but does not guarantee the fabric to be the final fabric that will be used by the manufacturer. WJR Design & Manufacturing LLC. also does not include prints to samples (included but not limited to digital fabric prints, logos, designs, care prints, screen print designs). If you the client want prints we will give you the exact price of the 3rd party printing company of what it will be to have prints added to your sample.
Every estimate and invoice that includes samples is given one complementary sample refitting with changes. Any more sample remakes and fittings after the one complementary sample refitting will have a surcharge added to the final invoice of 50% of the sample cost indicated on the estimate and invoice (price may change due to the complexity of a sample).
Grading & Sizing’s of pattern’s and sample’s only beginnings after the client has approved the patterns and samples (Please read the Pattern(s) & Sample(s) section of the terms and conditions).
We have the right to use 3rd party services, companies, and programs to make your grading and sizing. These may included but are not limited to creating digital patterns, size specs, flat sketches.
Digital Products and Applications of pattern’s and sample’s only beginnings after the client has approved the patterns and samples (Please read the Pattern(s) & Sample(s) section of the terms and conditions).
We have the right to use 3rd party services, companies, and programs to make your Digital Products and Applications. These may include but are not limited to creating digital patterns, techpacks, graphic designs.
We do not include printing of any kind on samples made during pre-production, unless outlined clearly in the estimate(s) and Invoice(s) that we will print exactly what you the client want on the sample(s).
We give timeframes of pre-production individually to each client, company, or individual based on the complexity of a product, the number of products being made, and number of revision made by the client. We aim to have all of pre-production done within a 6 months period of time no matter the size of the project.
If you the client delay to provide information, keep rescheduling meetings, redoing of samples and patterns. You, the client, agree to have a surcharge added for each product and time you push the project back.
Timeframes may change to external factors that may happen and we are not held liable for any delay as so indicated in the following list: delays from the client for any reason, local/international political unrest, and/or act of nature and God that may delay or push back this timeframe.
Our payment terms for pre-production follow a 50-25-25 structure. You pay the first 50% of the total estimate at the beginning of pre-production and then the after samples and patterns 25% of the total estimate will paid to go into digital applications (If Applicable), then the remaining 25% will be paid at the end of pre-production plus any surcharges added during the course of pre-production. After the final payment for pre-production is cleared all of the items listed in your estimate and invoice will be given to you and will become the intellectual property. Please read the Intellectual Property section for more information.
We use Intuit Quickbooks for all of our business accounting. We use this service for sending and receiving payments, sending estimates, and record keeping of your project(s).
We handle each clients information with the upmost importance. We do not share your information with another client without your expressed permission. Projects for pre-production are the intellectual property of WJR Design & Manufacturing LLC. until you the client have paid for in whole all of the pre-production invoices plus the surcharges if so applicable.
If you the client refuse to pay the full invoice amount, we have the right to hold on to all that information as our own intellectual property and we may seek legal charges for you using our designs and not paying in full. If this happens and an NDA was signed between you the client and us, that NDA is void because of refusal to pay and we hold the right to that information as our own.
We work as closely with you the client as possible to not have any surcharges happen during the pre-production process because with surcharges being added to a project that means more time will have to be spent or was spent during the project, and that is neither great nor fun for either parties.
We hold the right to add surcharges to the estimate(s) and invoice(s) for the reasons that have been listed in these terms and conditions. By paying for our services you agree to pay for any surcharges that may have happened during pre-production and refusal to pay for surcharges at the conclusion of pre-production gives us the right to hold onto your project information until paid for in whole. If legal actions have to be taken for payment we have the right to hold onto that projects intellectual property indefinitely.
We try not to have delays happen during the pre-production process, but with any industry delays happen. We work with you the client directly to keep within our pre-production timeframe. Any delays that we are responsible for we will not add a surcharge to you the client. Any delays made by you the client that makes the project go longer will have a surcharge added to the final invoice for timed added to the project.
We will deliver everything that is listed in your estimate and invoice(s) after the final invoice is paid plus the surcharges if so applicable. After the final invoice is paid no more changes will be accepted for pre-production unless you the client agrees to pay for remakes.
We have service packages listed on our website. We use those packages to help you the client go through the pre-production process faster and know what you are getting. Each package is subject to all of the terms and conditions on this page. We hold the right to increase the package price for the complexity of a product or products.
For pre-production we do not work with final samples unless clearly indicated to you the client and listed in the estimate and invoices. Please read the Pattern(s) & Sample(s) section to learn more about final samples.
As a client with WJR Design & Manufacturing you are able to take your designs to your own manufacturer if you so choose. If you the client take your pre-production information, after full payment, to your own manufacturer, WJR Design & Manufacturing is not held liable in anyway shape or form for manufacturing errors, packaging, delays, or any other mistake that manufacturer may have made with your product(s).
We do not share any of our client information with anyone unless you the client allow us to so share your information with others and that information will be known to you. We hold onto all client information for all services to be a backup and used if something happens in the future.
Please Read All Of These Terms And Conditions For Production & Manufacturing Services
Every client is required to pay when manufacturing with us to have test samples done at any of our faculty and partnered facilities. If the client refuses to to pay and have test samples made before production, they are required to sign a form stating that they accept full responsibility for any manufacturing mistakes of the products being manufactured.
If manufacturing at our production facility you agree to the terms of production as so stated in your estimate and invoices. Our Production facility is purely a cut and sew process, we do not fulfill customer orders, setup product packaging, print company branding on clothing (including but not limited to digital printing, screen printing, logo printing, graphic printing), and fabric sourcing. Unless otherwise clearly stated in your estimate and invoices.
If manufacturing at one of our partnered domestic manufacturing sites we will work directly with them and you the client to know what items of manufacturing they will fulfill (i.e. printing, packaging, etc.).
We hold full right to not disclose our domestic manufacturing information to anyone. This information includes but not limited to; name, address, phone number, email, company agents, company information, manufacturing information.
Please read the shipping section for more information.
If manufacturing at one of our partnered international manufacturing sites we will work directly with them and you the client to know what items of manufacturing they will fulfill (i.e. printing, packaging, etc.).
We hold full right to not disclose our international manufacturing information to anyone. This information includes but not limited to; name, address, phone number, email, company agents, company information, manufacturing information.
Please read the shipping section for more information.
We use 3rd party shipping company for all of our manufacturing purposes, this includes our manufacturing facility and partnered manufacturing facilities. If any incidents occur to the product(s) while in transit during shipping, we are not held liable for such loses. We will work with you the client and the shipping company to come to a resolution and compensation for such loses if occurred.
You the client are responsible for providing all packaging information, branding info (i.e. logos, graphics, vectors), and label information (label info includes; care tags, hang tags, back of neck label). If unable to provide such info we will be able to help provide such information to you. If so applicable, we will work directly with the manufacturer to sort our packaging, and may have a surcharge added to complexity of packaging. If unable to provide labels, we would be able to provide such information at a surcharge for label creation.
If you the client provide all information, you are required to give measurement specification for everything; label sizes, packaging, branding, and anything else your company needs for manufacturing.
Delays with manufacturing occur more often then not and the clothing industry is one industry that sees millions of delays every year. These delays can range from a few weeks to a few months, we will work with you the client directly to sort out these delays. We are not obligated, entitled, or forced to give back any compensation to such delays if they occur.
It is almost guaranteed that every manufacturing order has a few minor production errors. These errors can range from fabric not being cut exactly, minor sewing mistakes, and any other small details that can be missed by humans. We are not held liable for such small errors for production. We are not held liable for mistakes that outsourced manufacturers make. We will work with you to resolve any errors the manufacturers may have made.
Timeframes are given individually to each client and company on the timeframe of production. The minimum amount of time required to produce products starts at 3 weeks and up, not including shipping.
Payment terms will be worked out per company in a written contract with manufacturing over $25,000. With manufacturing orders under $25,000 it will be a 70-30 precent set up, 70% deposit put up front and when the manufacturing is done and we have the product to give to your company you will then pay the remaining 30% and then we will handover/ship your bulk order to you.
We do not share pervious client manufacturing information with anyone unless the client gives us verbal approval that we can. In otherwise we will not disclose any of yours or other client’s information.
Please Read All Of These Terms And Conditions For The Purchasing Of Our Wholesale & Retail Clothing Services
All of our bulk wholesale products have been made by us, WJR Design & Manufacturing LLC. All orders of our bulk wholesale will be paid 70-30 precent set up, 70% deposit put up front and when the manufacturing is done and we have the product to give to your company you will then pay the remaining 30% and then we will handover/ship your bulk order to you.
If bulk wholesale is being made at our WJR Design & Manufacturing production facility, it will just be a cut and sew process, packaging and branding printing will not be included unless clearly outlined in the estimate and invoices.
If bulk wholesale is being manufactured at one of our partnered manufacturing facilities domestically or internationally, we will work with the manufacturer and you with packaging and branding.
All our wholesale and retail clothing are the intellectually property of WJR Design & Manufacturing LLC. We hold full right to display our name and logo somewhere we chose to put on the garment and product. Any individual, company, or entity passing off our wholesale and retail property as their own will be prosecuted to the full extent of the law.
We do not share pervious client buying information with anyone unless the client gives us verbal approval that we can. In otherwise we will not disclose any of yours or other client’s information.
We use shipping from a 3rd party. We are not held responsible for late or early deliveries of a product. If a product is damaged or lost during shipping we are not held responsible for the damage and/or loss of thus said product, and are not obligated to offer any refund or replacement of products. If you have any questions or concerns, please contact us.
All WJR Design & Manufacturing LLC. and other owned and operated businesses has full right to sell individual articles of clothing at full retail price. As given by the State Of Utah we have a state sales license.
Please Read All Of These Terms And Conditions For The Purchasing Of Our Wholesale & Retail Clothing Services, applies to Wholesale & Retail Clothing Only.
Customers are responsible for shipping charges. Items with free shipping are offered for ease and convenience and have a shipping charge imputed into the total cost. All prices and payments must be in currencies we offer here on our website. Please understand that all sales are final, with the following exceptions.
All products we sell are covered solely by the manufacturer’s warranty. Warranty information is included with the product and is subject to the conditions set forth by the manufacturer. We include such information in the product details for each item, whenever available.
The manufacturer warrants their products are free from defects in material and workmanship. Repair or replacement may be issued for any product which is found to be defective under the terms of this warranty. We will assist with warranty issued within the first 14 days after the product is received.
After that time the product manufacturer must be contacted directly to address all warranty issues.
Items that have no logos, embroidering, graphics, etc. are available for direct return policy on clients’ unhappiness with the product (All items cannot have any denotation of the client’s company name, logo, etc on the products to receive this return policy). If the products do have branding on the product in anyway we are unable to offer a full refund for the purchase and is unable to take it back.
If there are just apparent defects in the product our team will work with you to work out how we can resolve the situation.
If you receive an item that is damaged or defective, please contact us immediately.
If there is no exchange or repair we have the right to impose 10 – 20% restocking fee, based on the condition of the item returned. The terms of the manufacturer’s warranty will still apply.
A product must be diagnosed “defective” by a member of the Technical Support Staff at the manufacturer before we can accept it as a defective return. If an item is claimed to be defective and after testing is found not to be defective, we will not be able to offer a return for the product if the product is already branded with the company’s brand.
Please save all packaging materials until you are confident that your item is not defective. Many of our manufacturers require the original packaging when sending an item back. Items without original packaging may be subject to a restocking fee or possible rejection of credit. You are responsible for properly and securely packing the returned item to avoid any damage.
Some items we offer are sold with a Limited Return Policy. These items include but are not limited to, special or custom order items, items shipped by freight carriers/LTL, products where returns are restricted due to health, sanitation, and safety guidelines as well as items that are worn, inserted, or used for health purposes.
Defective Items – If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, at our discretion. If there is no exchange or repair we have the right to impose a 20- 35% restocking fee, based on the condition of the item returned or not take it back at all. Items must be returned to us in original packaging with all tags attached, with all packaging, manuals, cables, registration cards, accessories, and UPC label with an unbroken seal. The terms of the manufacturer’s warranty will still apply.
A product must be diagnosed as “defective” by a member of our team before we can accept it as a defective return.
Note: Freight items are shipped via truck and often come on a pallet. Please keep all shipping material until you are sure the item is working correctly. All packaging material is required to return a freight item. Items returned without complete packaging material may be subject to a 35% restock fee or possible no credit.
We will not accept unauthorized returns or exchanges. We will impose a minimum of 20% and up to a 35% restocking fee plus any applicable shipping and handling charges for refused or undeliverable shipments. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.
The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive and inspect the product.
Please contact us by email, phone, or any other way and we will help you and your company in anyway possible.
We are not responsible for lost, stolen, or damaged packages. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account or issuance of a check may take up to 14 business days.
Any returns must be 100% complete in original, unopened packaging and in a re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label and/or unbroken seal. We reserve the right to charge up to a 35% restock fee or refuse a return on any product that does not meet these requirements. All returns must also be packed in an outer shipping carton with the RA written on the shipping label. Please do not write anything on the outer box – only on the label.
Please be aware that our actual outbound shipping cost will be deducted from your refund. The Customer is responsible for shipping and handling charges on all returned items.
Please Read All Of These Terms And Conditions For The Purchasing Of Our Website Services
When you create an account with us (include but not limited too: Contact Us, Send Us A Message, Subscribe, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
The Service and its original content, features, and functionality are and will remain the exclusive property of WJR Design & Manufacturing LLC. and its licensors.
Our Service may contain links to third-party websites or services that are not owned or controlled by WJR Design & Manufacturing.
WJR Design & Manufacturing has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that WJR Design & Manufacturing shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Please review our privacy policy on our privacy policy page.
Please Read All Of These Terms And Conditions For Our Other Services
We work directly with your company to see what topics and section are to be taught to your team and we work directly with your company to figure out the costs and payments for the amount of time our team was helping with the training.
We only work with bulk post-production clothing fixes (over 100 pieces). We will work directly with your company to see to what extent these fixes will be and at what cost each item will be. We will work with you company directly on the timeframe, cost, and payment terms that will be outlined in a contract.
WJR Design & Manufacturing LLC. will not be held liable for any fixing inconsistencies. We are also not held liable for errors that the manufacturer made and any errors that remain if your company didn’t want that error to be fixed at the start of fixing.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Services.
These Terms shall be governed and construed in accordance with the laws of the United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We have the right to refuse service to anyone.
Last updated: March 1, 2023
Please check out our FAQS page and if you still have any more questions please Contact Us
